Q: What is the return / exchange policy?

A: Our first priority is your satisfaction. You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. You can find the return address under primojewels.com/contact.

Q: When will my jewelry be shipped?

A: We ship all orders within 48 hours. If you need your jewelry immediately, we offer Next Day & Two Day shipping. Just go the Shipping & Returns page for the details.

Q: Is Primo Jewels' jewelry in retail stores?

A: The only place to find our bold, trendy and chic jewelry is right here on our website!

Q: How can I receive discount coupons and be the first to see the new arrivals?

A: Sending us your e-mail address on our Contact page is always the best way to stay up to date, or just follow Primo Jewels on Facebook, Twitter , Instagram and Pinterest for all the latest Primo Jewels coupons, contests and new arrival promotions.